Revit Installation and Licensing

Comments26

• gus111166Wed Aug 3, 2011 7:41 pmI updated my license and downloaded Revit from the internet. I opened Revit. Instead of showing me the window that allows me to activate my product, it shows a message saying that my Revit is for viewing only. How can I activate my Revit and make it operational ?
• paulaplThu Aug 4, 2011 6:42 amThank you for your question. Is it possible that the viewer was unintentionally selected? There are two ways to open the viewer:
  
  1. Launch the viewer from the start menu icon which is right under the normal icon. It is easy to unintentionally select this.
  
  2. Launch Revit with network licensing (that is not working for some reason) and choose viewer from the viewer/exit dialog.
  
  If this isn't helpful, please let us know.
  
  Paula - Autodesk Revit User Experience Team
• pbergerdurnbaughTue Aug 9, 2011 10:20 amI downloaded Revit Structure. During the installation phase, the first three files went smoothly, but the fourth (the actual Revit Structure file) locked up. The same thing happened when I tried to install Revit MEP. Any ideas?
• pbergerdurnbaughTue Aug 9, 2011 10:21 amPS: everything went fine with Revit Architecture.
• paulaplWed Aug 10, 2011 4:58 amGood to read that some of it went smoothly. Sometimes it appears "locked up" when the actual content is loading. If it is not paused (while content loads), I think you should contact Product Support at:
  http://www.autodesk.com/support.
  
  I hope this helps,
  Paula -- Autodesk Revit User Experience Team
• salcidogcThu Sep 8, 2011 6:55 pmI need some help, when i was install revit 2011, appears the following window "section setup is missing",
  please help me.
• paulaplFri Sep 9, 2011 12:07 pmThis sounds like it would be best handled by Autodesk Product Support because there are probably some diagnostic questions that need to be answered. Please contact them at:
  http://www.autodesk.com/support.
  
  Alternatively, you can visit our peer-based Discussion Forum to see if someone has run into this installation issue:
  http://forums.autodesk.com/t5/Autodesk-Revit-Architecture/Have-an-Installation-Question-Post-in-the-Installation-amp/td-p/2692166
  
  The Product Support page also has a link to the Autodesk Discussion Group which you can use to see if others have encountered this specific issue:
  http://forums.autodesk.com/
  
  I hope this helps,
  Paula - Autodesk Revit User Experience Team
• jpresigjrTue Sep 13, 2011 7:26 amI need a little help with a network licence install. Yesterday I got an updated licence file and got LMTOOLS configured so that Revit opened up perfectly on my workstation. Today while trying to configure a new laptop, I am getting an error message stating that:
  "lmgrd is not running: Cannot connect to license server system.
  The license server manager (lmgrd) has not been started yet,
  the wrong port@host or license file is being used, or the
  port or hostname in the license file has been changed.
  Server name: SERVERNAME
  License path: @SERVERNAME;
  FLEXnet Licensing error:-15,570"
  
  The really bad part is that my workstation is now giving me the same message and neither machine is pulling a license. Can anyone help me figure out why NLM isn't functioning today when it seemed to do so perfectly yesterday. Thanks in advance!
  
  Jim
• paulaplTue Sep 13, 2011 7:54 amJim,
  
  Thank you for posting this issue. It sounds like something Autodesk Product Support can help you with:
  http://www.autodesk.com/support
  
  Also, there is a forum there that you can look at to see if anyone else has had a similar issue:
  http://forums.autodesk.com/
  
  Thank you,
  Paula - Autodesk Revit User Experience Team
• chadjaSun Sep 18, 2011 12:45 pmAt the end of the activation process of Revit Architecture 2012, my computer has crashed.
  After relaunching windows , I relelaunch revit and get the following message (translated from french) :
  Autodesk Revit Architecture 2012
  Version: 20110309_2315
  Licence unavailable. a licence is necessary to run Autodesk Revit Architecture 2012 on this computer
  
  I have tried to reactivate, with success, but I have not found any way to solve this problem.
  Autodesk Revit Architecture 2012 is always displaying the error and run in viewer mode only.
  how to get out of that ?
  thank you for some help
• paulaplMon Sep 19, 2011 5:13 amThank you for letting us know about the reactivation issue you are experiencing. This type of question is best handled through Autodesk Product Support which can be forund at:
  http://www.autodesk.com/support
  
  Also, there is a forum there that you can look at to see if anyone else has had a similar issue:
  http://forums.autodesk.com/
  
  Thank you,
  Paula, Autodesk Revit User Experience team
• chadjaMon Sep 19, 2011 9:59 amThanks for your answer but I don't find anything following the links you provide to me
  It look like if the licence file has been broken by the crash occuring during the activation process
  and I think that I need to restore it pr to get another one
  But I don't know how to do that.
• paulaplTue Sep 20, 2011 1:18 pmThat sounds frustrating. From the Autodesk Support page, there are other links that you may find helpful.
  
  You can post your question directly here:
  http://forums.autodesk.com/t5/Autodesk-Revit-Architecture/Have-an-Installation-Question-Post-in-the-Installation-amp/td-p/2692166
  
  The link above was found on the Discussion Groups page here:
  http://forums.autodesk.com/t5/Autodesk-Revit-Architecture/bd-p/133
  
  I hope you get an answer soon.
  
  Thank you,
  Paula - Autodesk Revit User Experience team
• jonanunson1928Thu Oct 13, 2011 1:39 pmsalcidogc - Did you get an answer for "Section SETUP is missing!"?
  I have the same issue.
• fdomingoThu Oct 20, 2011 3:57 pmHi, I've installed Revit 2012 from Autodesk Suite, when I open a New >Project, there appears a window prompt which state: The default template file you have specified does not exist,C/Program Data/Autodesk RAC 2012/Template/US Metric/DefaultMetric,rtx....,
  Also, my Revit seems to be lacking some of its contents, like wall types, etc....
  Did I messed up with my installation?? Please advised, Thanks.
• paulaplFri Oct 21, 2011 10:51 amjonanunson1928 and fdomingo -
  
  Thank you for asking these questions. They both are best handled through Autodesk Product Support. If we find that these issues belong in the wiki learning content, I will add it. But, for now, please use the following link:
  
  http://www.autodesk.com/support
  
  Also, there is a forum there that you can look at to see if anyone else has had a similar issue:
  http://forums.autodesk.com/
  
  Thank you,
  Paula - Autodesk Revit User Experience team
• fcooke20Fri Nov 11, 2011 1:39 pmI have activated my revit 2012 but seem to have no levels tab as it is non responsive or not on,also my famy file has very limited items,can any one help?
• paulaplFri Nov 11, 2011 3:54 pmThis sounds like an issue for the Autodesk Product Support team. Please use the following link to get in touch with them:
  http://www.autodesk.com/support
  
  Also, there is a forum that you can look at to see if anyone else has had a similar issue:
  http://forums.autodesk.com/
  
  I hope this helps,
  Paula - Autodesk Revit User Experience team
• ppalmerathccMon Nov 21, 2011 1:54 pmI get an error message #1305 when installing Revit Architecture.
  D.\x64\RAC2012\Program Files\Autodesk\Root\Program\SHFent Panser-2_5.dll.
  How can I skip over this file? Paul
• paulaplMon Nov 21, 2011 2:15 pmPaul,
  
  Thanks for asking. I'm not sure, so please contact our Product Support team. They can help you figure it out.
  http://www.autodesk.com/support
  
  Also, there is a forum that you can look at to see if anyone else has had a similar issue:
  http://forums.autodesk.com/
  
  Thank you,
  Paula - Autodesk Revit User Experience team
• cadjammerFri Mar 9, 2012 12:10 pmHow do you change your file transfer utility password?
• paulaplMon Mar 19, 2012 8:36 amcadjammer,
  
  Please contact the Autodesk Product Support team at:
  http://www.autodesk.com/support
  
  You can also look in the forum:
  http://forums.autodesk.com/
  
  Thank you,
  Paula - Autodesk Revit User Experience team
• huip3_079104Tue May 29, 2012 11:41 amI can not install the Revit Architecture 2012, after downloading unzip it and start the installation, but only after I get the screen to accept the conditions and programs that were installed, it starts but it makes a mistake that any program could be installed
• pattygaleFri Jun 1, 2012 5:45 amFor installation-related issues, you can post specific questions to the Installation and Licensing forum. You may also want to visit the Installation and Licensing Team’s blog, “ Up and Ready.”
  
  -- Patty Gale, Autodesk Revit User Experience Team
• braziliannutWed Dec 5, 2012 6:35 amHi, I am new to revit and to windows! I have downloaded and instaled Revit from the internet, everything was going fine untill I realised I have no library installed. Going through the various forums I discovered that I have to re-instal Revit again. So Do I have to remove the program from my computer and then download it again? If I do that, will I have problems from Autodesk as I am on the 30 days trial?
  
  Thank You.
• pattygaleWed Dec 5, 2012 12:17 pmYes, uninstall and reinstall the software. This process will not affect your 30-day trial period.
  
  -- Patty Gale, Autodesk Revit User Assistance Team