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2904 views,  2 edit(s),  11895 characters(s) Page last modified 07:31, 17 Dec 2012 by cornellier
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Install and license

    1. Check the Requirements.
    2. Open the DMG image file, and double click Install Smoke. You can get the DMG file by buying the software or by downloading the free trial from the Smoke Trial Web page. A trial version can be converted to a licensed version.
    3. Click through the installer. At the License pane choose either the trial or the licensed version. See Network licensing for more information.
    4. When prompted for a password, be sure the user has admin privileges.
    5. If your system has multiple drives, you may be prompted to choose a drive. For the media storage device, it is recommended but not required to use a drive other than your system drive. Wherever you place the media cache, you can stop Spotlight indexing of it from System Preferences > Spotlight > Privacy.
    6. Once you exit the installer, Smoke is ready to use. The app is in Applications > Autodesk. Optionally add an icon to the dock. If you have any problems, see Troubleshooting & support.

    The following software installed with Smoke. To see if the service is properly running, after installation go to: Applications > Autodesk > Smoke Common Utilities > Service monitor.

    • Autodesk Wiretap Gateway: a background service used for media import. For more instructions on media import see the main product documentation: Importing Media Files and Sequences.
    • Autodesk Backburner Manager & Server: background services required to assign background tasks from Smoke.

    To uninstall, run Applications > Autodesk > Smoke Common Utilities > Smoke Uninstaller. The Smoke Uninstaller leaves certain parts of the application behind. See Removing directories left behind by the Smoke uninstaller in the Smoke KB.

    Licensing Smoke

    For both standalone and network licensing, the product key is 776E1.

    To set up the standalone license, enter the serial number during install. The first time you start Smoke, your Mac must be connected to the internet so your license can be verified with Autodesk.

    Network licensing

    During installation you are presented a Get License File dialog. Clicking Get License File opens a browser window via which you login to Autodesk, register Smoke, and get a license file. You can skip this step and install Smoke without a licence, then get a license from https://registeronce.autodesk.com/. Full documentation is on the Autodesk licensing web page.

    The licensing system consists of the following components:

    • The License Server: /usr/local/flexnetserver/lmgrd. When you install Smoke the license manager is installed on the same machine. The license manager can also be installed on another machine. You can download license server software for Mac, Linux and Windows by going to http://autodesk.com/maya-support then clicking through to Data & Downloads > Updates & Service Packs. Once installed, use Applications > Autodesk > Adlm > License Server Configurator to set up your license and start or stop the server service.
    • The license file, /usr/local/flexnetserver/adsk_server.lic. It contains the features, number of seats and expiration date of the license. To generate a licence file you need the product serial number, server host name, and server MAC address. Use /usr/local/flexnetserver/lmutil lmhostid -hostname and /usr/local/flexnetserver/lmutil lmhostid -n to get the fully qualified server name and MAC address respectively. The Smoke installation overwrites any existing file of the same name, so it should be backed up if it contains licenses you are using. After the install, merge the two files.
    • The License Director file, /var/flexlm/autodesk.lic, tells Smoke which server to connect use to obtain its license. A utility for editing it is at Applications > Autodesk > Smoke Common Utilities > License Server Selector. It contains two parameters:
      1. SERVER: the name of the computer running the license manager. In this example 127.0.0.1, meaning the license manager is running on the same machine as Smoke. This could also be a remote machine. Do not use localhost in this file. Use 127.0.0.1. The MAC address is the MAC of the server by default. But it can be anything and does not need to be maintained.
      2. VENDOR: defines the adskflex daemon. Port must be 2080.

    License troubleshooting

    Before stopping or restarting a background service, make sure Smoke is not running, and that there are no network connections to your media storage.

    The license error log file is: /var/log/autodesk.

    License not working: use Applications > Autodesk > Smoke Common Utilities > License Server Selector to check which License server Smoke is using.

    • If it is an IP address like 127.0.0.1, then Smoke is set to use a license server on the same machine as Smoke. If this is how Smoke should be licensed, and licensing is not working, a frequent cause is that the name of the address of your machine has changed. This can be caused by DHCP hostname change, a missing DNS suffix, or a missing .local hostname suffix in the license file. To Fix:
      1. In the License Server Selector, remove the current license server(s) with the minus button.
      2. Click Add Localhost. Note the values entered under License server and under Hostname, you'll need them later. Click OK to save changes.
      3. Open Applications > Autodesk > Smoke Common Utilities > License Server Configurator. In the Licenses tab look in the license key. The first line reads something like "SERVER 127.0.0.1 002500ee1e8b". In this example "127.0.0.1" should be the same as the License server and under Hostname entered in the License Server Selector.
      4. Check the MAC address of your machine is the same as that used in the license file. In our example where the server is defined as "SERVER localhost 002500ee1e8b", 002500ee1e8b is the MAC address of the machine on which the license server is running. Verify that you are using the correct MAC address by clicking on the Apple local in the upper left, then About This Mac, then More Info. The MAC address is usually listed under Network > Locations > Ethernet 1 > Hardware (MAC) Address. This address includes colons (:) which are not used in the license file.
      5. In the License Server Selector, click Apply to change the license key. In the Server Status tab, click Restart to restart the server.
    • If it is an IP address like 10.142.234.74 or 192.168.1.10 or a machine name like "montreal", then your license server is installed on another computer on your network.
      1. Get the IP address and MAC address of the machine running the license server. On a Linux or Mac you can do this with the terminal command ifconfig. If the machine is running OS X, you can also use its machine name to connect to it.
      2. On the machine running the server, verify that the server name or IP address and MAC address of the server are correct.
      3. On the Mac running Smoke, in the License Server Selector, verify the address (name or IP address) of the server is correct. If it is not, remove it and add a new one with the correct address. Click Apply to save changes.
      4. Test your network connection to the server with the ping command. There is a graphical user interface to this command in the OS X Network Utility.

    Check background services are running

    1. Run Applications > Autodesk > Smoke Common Utilities > Service Monitor.
    2. A green status indicates a service is running, red indicates it is not. Click Restart to start it.

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