Autodesk WikiHelp Product help with community knowledge

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How to add your knowledge

01: Subscription and Access

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Version as of 10:35, 20 May 2013

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Do I get access to BIM 360 Glue with my Autodesk 360 Subscription?
BIM 360 Glue is currently not part of the Autodesk 360 subscription, it is sold separately.

How can I sign up to try Glue?
To learn more about setting up a glue site, email us at bim360glue.sales@autodesk.com. Glue is a hosted service where a site is set up, usually done at a company or project level. Once the site is created, a designated Glue Administrator can invite users to the project.
Is there a free trial of BIM 360 Glue?
At this time, we do not have a free trial version. If you would like more information about how to purchase BIM 360 Glue, please contact us at bim360glue.sales@autodesk.com

What operating systems are supported?
Currently only Windows OS.
What browser do I need to run Glue?
Glue can be installed from most browsers like Internet Explorer, Chrome and Mozilla Firefox. Once it is installed, a shortcut will appear on your desktop and the app can be accessed directly from there.
What if I did not receive a Welcome Email?
Ask your IT department to whitelist emails from Autodesk. It may have been blocked.
OR
Use the Postini security and archive service to retrieve the welcome email.
1. Sign into Postini at https://login.postini.com/ and search for the Glue invitation with
the subject line "Welcome to BIM 360 Glue" from bim360-gluenotifications@autodesk.com.
2. Send the invitation to your inbox and approve the sender for all future emails.
Where do I get my login credentials to login?
To login to Glue, users need to create an Autodesk ID or use one that you already have.

How do I check to see if I have an Autodesk ID?
Go to https://accounts.autodesk.com/ and sign in or create an Autodesk ID.
If you get a notice that "This email address is not associated with an Autodesk ID, then return to the BIM 360 Glue sign in page and click "Need an Autodesk ID" below the email address.

If you get a notice that "The password and Autodesk ID do not match" this means that you may have forgotten your password. Click "forgot password" to get an email sent to you to reset your password.

Note: If you do not receive an email shortly, check with your IT department to be sure that corporate firewalls are not blocking emails from Autodesk.com.

How do I reset my Autodesk ID password?
Go to https://accounts.autodesk.com/ and click "Forgot Password."

I tried to login with my Autodesk ID and it says that the account does not exist?
This means that there is no Autodesk ID associated with this email account.

I tried to login with my Autodesk ID and it says that the user is not valid?
Please locate the Welcome email from Autodesk BIM 360 Glue and click where it says “here.” This unique hyperlink launches the application and certifies that your credentials have permission to access the system. You only need to do this once.
The hyperlink in the Welcome Email launches a page that displays, "We were unable to return you to Autodesk.com." What should I do?
You may be on a 64 bit machine with 32 bit Internet Explorer set as your default browser. In this case, right click on the hyperlink in the email and copy link to clipboard. Then go to your Start menu and look for Internet Explorer (64 bit), or a different browser such as Chrome. Paste the hyperlink at the top of the new browser window. If the link continues to redirect you to the error page, click here for further troubleshooting.
What mobile support is available for Glue?
The BIM 360 Glue mobile app for iPad 2 and iPad 3 is available on the app store.