This section addresses common problems you may encounter or questions you may have in regard to managing a Revit Server network.
What is the difference between an administrative lock, a user lock, and an element-level lock?
- An administrative lock is performed by an administrator using the Revit Server Administrator tool or Revit Server Lock Command-Line Utility to lock the server.
- A user lock refers to data or permission locks that are applied to a model by a team member in the Revit application to manage concurrent access to a central model. This type of lock may remain locked if a team member’s system closes unexpectedly or the network becomes unresponsive during a server-based transaction. In this scenario, the administrator needs to clear the lock.
- An element-level lock prevents multiple team members from changing the same element in a model at the same time. See Editing Workshared Projects.
Note User and element-level locks are applied transparently by Revit, not by the user directly (unlike the administrative lock, which is explicitly applied.
Can team members work with models that are locked for maintenance?
They can continue working in their local files, creating new elements and editing elements that are already in their possession. However, they can not conduct any transaction that would change either the model's data state or permissions state. This includes borrowing other elements, synchronizing with central, or reload latest. Contact your administrator for assistance.
Can different team members use the same username in Revit when working with Revit Server?
Team members must not use the same username in Revit while using Revit Server. The exception is when a team member is out of the office and another team member needs to relinquish the absent team member's permissions so that changes can be made to a model.
If you need to make this exception, immediately revert the username when finished, because model corruption and damage is possible if multiple team members attempt to access the model with the same username simultaneously.
Where are log files located?
Log files contain information about operations that have taken place on the server and can be used to diagnose various problems.
Logs folder location:
- Windows Server 2008 Installation (Server): C:\ProgramData\Autodesk\Revit Server2013\Logs
- Windows 7 installation (Revit user machine): C:\ProgramData\Autodesk\RevitServerTool\Logs
- Windows XP Professional x64 installation (Revit user machine): C:\Documents and Settings\All Users\Application Data\Autodesk\RevitServerTool\Logs
As shown above, log file locations differ depending on the operating system. On a server, the web services' and RevitServerTool's LOG/SVCLOG files are located in the Logs subfolder. On a Revit user's machine, the RevitServerTool's LOG/SVCLOG are located in the Logs subfolder.
The following log files are available:
- RevitServerTool.log (the full name is determined by the location of the Revit Server tool. For example, C:\tools\RevitServerToolCommand\RevitServerTool.exe would have a log file called RevitServerTool[C__tools_RevitServerToolCommand].log . If you have multiple instances of the tool on a machine, you can distinguish between the log files based on the install location.
NoteThe server log file is continually overwritten and the information only goes back a certain period of time depending on how busy the server is.
To open log files, use Notepad or another text editor. When seeking assistance, forward your log files to your IT personnel or to Autodesk Customer Support.
The diagnostic log file lists the name of each condition that is checked along with its information and test results. It includes the version of the operating system, its IIS information, the firewall, and any other related configuration information. Other log files are also created during installation.
How do I shut down a Revit Server Host for maintenance?
Can I change the role of a Revit Server from Accelerator to Host or vice versa?
How do I migrate a file-based workshared project to server-based worksharing using Revit Server?
How does Revit Server deal with WAN connectivity issues?
If the connection to the Revit Server Host for your central model is lost, you can continue to work on elements that you already own. However, you cannot access new elements or synchronize with the central model until the WAN connection is reestablished.
How do I work around Revit Server Accelerator connection issues over a Virtual Private Network?
If you attempt to use Revit Server and a VPN or equivalent to collaborate with other firms or across domains, your Accelerator may not be able to connect with the Revit Server Host if it cannot query the DNS server to resolve the Host name. If you experience this problem, you may be able to resolve it by adding the Host information into the Accelerator's DNS so that the DNS server can resolve the Host's IP address. Each Accelerator must be able to successfully query the DNS to access the name of the Host it is trying to connect to.
If the WAN connection is lost, can I open files locally?
Yes, you can still work on a local file that was created as part of the Create New Local operation. In this case, you can only modify the elements that you have previously checked out, and you cannot synchronize with the central model until the connection is reestablished.