Job Server Troubleshooting Checklist

Background:

 The Job Server consists of two components:

1. Job Queue - A list, or queue, of jobs submitted by clients (Inventor, AutoCAD, Vault, Autoloader) waiting to be processed. This queue is stored in and managed by the Vault Server.
2. Job Processor - is a separate application that reserves queued jobs and pulls them from the job server to process them. Since the job processor is installed along with the vault client, any workstation with Autodesk Vault can be used to publish jobs.

 Submitting a Job

Jobs are submitted to the job server when:

• A user checks in a file which needs a visualization file created.
• A user invokes an Update View command inside of the Vault client application.
• Autoloader is used to load files into the vault and visualization files are needed.
• A status change occurs on a file and an updated visualization file is needed.
• A status change occurs on a file and properties need to be synchronized in the file.

General Questions

Is the Job Server enabled in the Vault client?

Tools>Administration>Global Settings>Integrations?

Yes\No

Can you see the Job Submitted to the Job Queue?

Tools>Job Queue

Yes\No

Is a Job Processor Client logged in to the correct server?

Yes\No

Does the user account used for the Job Processor have privileges to add files to the Vault?

(Test by logging in to the Vault client as that user and adding a file.)

Yes\No

Does the Job Processor Client have the correct CAD applications installed and licenced to perform the job?

For Inventor Filetypes, Inventor must be installed and licenced

For AutoCAD Filetypes, DWG Trueview must be installed with the appropriate Object Enabler.

Yes\No

Is there a Vault licence available to process the job?

Yes\No

Does the job get processed if you Pause and Resume the Job Processor?

Yes\No

If the job takes along time to start processing, has the JobProcessor.exe.config file been edited from the default? (Default = <add key="PeriodInMinutes value="10" /> )

Yes\No

Are there any errors in the Event Viewer?

Yes\No (Search Engine research or if no help supply to VAR or Autodesk)

Are there any errors in the JobProcessor.log file?

Yes\No (Search Engine research or if no help supply to VAR or Autodesk)

Does the job get processed if you Remove it from the Job Queue and re-add it?

Yes\No